Terms of Service

1. Agreement to Terms

By creating an account on MyTotem ("the App"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, do not use the App.

MyTotem is developed and operated by Dennis Ong ("Developer," "we," "us," or "our").

2. Eligibility

You must be 18 years of age or older to create an account and use the App. By creating an account, you represent and warrant that you are at least 18 years old. If we discover that a user is under 18, we will immediately delete their account and all associated data.

3. Description of the Service

MyTotem is a free festival squad coordination app. It lets friend groups share and sync their schedules at music festivals. Core features include creating an account, marking set attendance, creating and joining squads, viewing your squad members' attendance picks, setting meetup spots, and receiving optional push notification reminders before sets.

The App is designed to work offline. Festival schedules, attendance selections, and squad data are cached on your device and sync automatically when connectivity is restored.

4. Your Account

4.1 Account Creation

To use the App, you must create an account using a valid email address and a password. You are responsible for maintaining the confidentiality of your login credentials. You agree to provide accurate information when creating your account.

4.2 Account Security

You are responsible for all activity that occurs under your account. If you believe your account has been compromised, you should reset your password immediately using the password reset feature in the App.

4.3 Account Deletion

You may delete your account at any time from within the App (Settings → Delete Account). Deletion is immediate, permanent, and irreversible. All of your data — including your profile, attendance selections, squad memberships, and activity history — is permanently removed from our active database. Residual copies may persist in automated infrastructure backups maintained by our hosting provider and are purged according to their standard retention schedule. All locally cached data on your device is also wiped. For full details on what happens to your data, see our Privacy Policy.

5. Acceptable Use

You agree to use the App only for its intended purpose: coordinating festival schedules with your friends. You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable law
• Impersonate another person or create a false identity
• Use offensive, abusive, or hateful language in your display name or bio
• Attempt to access another user's account without authorization
• Attempt to interfere with, disrupt, or overload the App's servers or infrastructure
• Reverse engineer, decompile, or disassemble any part of the App
• Use automated scripts, bots, or scrapers to access or collect data from the App
• Use the App to distribute spam, malware, or unsolicited messages
• Exploit bugs or vulnerabilities in the App rather than reporting them to us

6. Termination and Suspension

We reserve the right to suspend or terminate your account, at our sole discretion and without prior notice, if we reasonably believe you have violated these Terms, including the Acceptable Use rules in Section 5. Upon termination by us, your right to use the App ceases immediately. You may also terminate your account at any time by using the in-app account deletion feature described in Section 4.3. We are not liable to you for any suspension or termination of your account.

7. User Content

The only content you can create in the App is your display name and bio. By providing this content, you represent that it does not violate any law, infringe on any third party's rights, or contain offensive, abusive, or hateful material. We reserve the right to remove display names or bios that violate these Terms, without prior notice.

8. Intellectual Property

8.1 Our Property

The App, including its design, code, visual elements, features, and branding (including the name "MyTotem"), is owned by the Developer and is protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the App. You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes in accordance with these Terms.

8.2 Festival Data

Festival lineup data, artist names, stage names, and event schedules displayed in the App are the property of their respective rights holders (festival organizers, artists, labels). MyTotem aggregates this data for the purpose of helping users coordinate their schedules. We do not claim ownership of this data.

8.3 Feedback

If you provide us with suggestions, ideas, or feedback about the App, you grant us the right to use that feedback without any obligation to you.

9. Third-Party Services

The App relies on the following third-party services to operate:

• Supabase — authentication and database infrastructure
• Sentry — crash and error reporting
• Apple Push Notification service (APNs) — push notification delivery

Your use of the App is also subject to these providers' terms of service. We are not responsible for the availability, performance, or policies of third-party services, though we select providers that meet our standards for data protection as described in our Privacy Policy.

10. Availability and Changes

10.1 No Guaranteed Uptime

The App is provided on an "as available" basis. We do not guarantee that the App will be available at all times, uninterrupted, or error-free. We may experience downtime due to maintenance, updates, server issues, or circumstances beyond our control. The App's offline functionality is designed to minimize the impact of connectivity issues at festivals, but we do not guarantee perfect offline performance.

10.2 Changes to the App

We reserve the right to modify, update, or discontinue any feature of the App at any time, with or without notice. We are not liable to you for any modification, suspension, or discontinuation of the App or any part of it.

10.3 Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the App or via email. Your continued use of the App after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the App and delete your account. The "Last Updated" date at the top of this page reflects the most recent revision.

11. Disclaimers

11.1 "As Is" Basis

The App is provided "as is" and "as available," without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will meet your requirements, be uninterrupted, secure, or error-free.

11.2 Festival Information

We make reasonable efforts to display accurate festival lineup data, but we do not guarantee the accuracy, completeness, or timeliness of any festival information shown in the App. Set times, stages, and lineups are subject to change by festival organizers at any time. Always confirm critical schedule details with the official festival app or website.

11.3 No Professional Advice

The App is a coordination tool. Nothing in the App constitutes professional advice of any kind. We are not responsible for any decisions you make based on information displayed in the App.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the Developer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, or goodwill, arising out of or in connection with your use of the App, regardless of the cause of action or the theory of liability, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, our total liability to you for all claims arising out of or relating to these Terms or your use of the App shall not exceed the amount you paid to us for use of the App, which is zero dollars ($0.00), as the App is provided free of charge.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Developer from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms, your misuse of the App, or your violation of any applicable law or regulation.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to: natural disasters, acts of government, power outages, internet or telecommunications failures, server or hosting provider outages, cyberattacks, pandemics, labor disputes, or festival-related infrastructure disruptions. During such events, our obligations under these Terms are suspended for the duration of the event.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at hello@mytotem.me and attempt to resolve the dispute informally for at least 30 days.

15.2 Binding Arbitration

If the dispute is not resolved informally, you and the Developer agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the App shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in New York, New York, unless you and the Developer agree to a different location or to conduct the arbitration remotely (by phone or video). The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

You and the Developer agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against the Developer.

15.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights. Claims arising under consumer protection statutes that prohibit pre-dispute arbitration agreements are also excluded from this section, to the extent required by applicable law.

15.5 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

16. Apple App Store Terms

You acknowledge and agree that these Terms are between you and Dennis Ong only, and not with Apple Inc. ("Apple"). The following additional terms apply to your use of the App as downloaded from the Apple App Store:

• Maintenance and support. Apple has no obligation to provide any maintenance or support services for the App. Any maintenance or support is the sole responsibility of the Developer.
• Warranty. Apple has no warranty obligation with respect to the App. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
• Product claims. The Developer, not Apple, is responsible for addressing any claims relating to the App, including but not limited to product liability claims, claims that the App fails to conform to any legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
• Intellectual property claims. The Developer, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party claim that the App or your use of the App infringes a third party's intellectual property rights.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
• Compliance with Apple's terms. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo or has been designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

17. Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or of our right to enforce it at a later time. Any waiver of a provision must be in writing and signed by the Developer to be effective.

18. Assignment

We may assign or transfer these Terms, in whole or in part, without restriction and without your consent, including in connection with a merger, acquisition, restructuring, or sale of assets. You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

19. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

20. Surviving Provisions

The following sections shall survive the expiration or termination of these Terms (whether by account deletion, suspension, or otherwise): Section 7 (User Content), Section 8 (Intellectual Property), Section 11 (Disclaimers), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 14 (Force Majeure), Section 15 (Dispute Resolution and Arbitration), Section 16 (Apple App Store Terms), Section 17 (Waiver), and Section 18 (Assignment).

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Developer regarding your use of the App and supersede any prior agreements or understandings.

22. Contact Us

If you have questions about these Terms, contact us at:

Dennis Ong
Email: hello@mytotem.me

Version History